Elite Hot Tub Service & Maintenance

Privacy Policy

At Elite Hot Tub Service and Maintenance, we are committed to protecting and respecting your privacy.

General Data Protection Regulation (GDPR) has come into effect across the EU. It is a new regulation designed to give an individual greater rights and protection with regards to their personal data and how we use it.

The policy explain’s how, when and why we collect personal information about our customers and what precautions we take in order to keep it secure. By using this website, you are agreeing to be bound by this Policy.

Why do we collect your information?

We collect information about you for two reasons; first, to process your order and second, to provide you with the best service we can including emailing you information on promotions, and other information that may benefit you.

How do we collect your information?

We collect information about you when you call or email to place and order or request a quote.

What type of information do we collect from you?

Personal information we collect may include:

  • Your Name
  • Your Address
  • Your Email Address
  • Your Telephone Number

We do not hold or store your credit/debit card details. It is solely collected by our third party payment processor PayPal or Square Card Reader. We will never collect sensitive information about you.

The information we hold secure will be accurate and up to date. You are free to check the information that we hold about you at any time. Inaccuracies in information will be corrected or erased immediately upon discovery.

How do we use your information?

  • Notify you about changes in our products, services or terms and conditions.
  • Send your telephone number tracking information by SMS or notify you if there’s a problem with your order.
  • Seek your feedback about our products and services.
  • Process orders you have submitted.

Who can access your information?

We do not or will we never sell or rent any information you provide to third parties for any reason.

Who can access your information?

When you provide the necessary details to order a product, we imply that you consent to us receiving these personal details in order to complete the transaction.

You have the choice on whether you wish to receive additional information from us.

How do you withdraw your consent and access and update information?

If you previously gave consent to receive additional marketing information or allowed us to contact you and would like to withdraw this consent or amend, you can do so at any time by emailing us.

Cookies – what are they?

A cookie is a piece of information in the form of a very small text file which may be placed on an internet user’s computer. We place temporary cookies on visitors computers so they can add items to their shopping basket and complete online orders.

Without these cookies our website wouldn’t function properly. We cannot identify who the user is from the cookie, it is only used to track their time on the website until they leave, at which point it is deleted.

For more information on cookies please visit www.aboutcookies.org/Default.aspx?page=5

Google Marketing Cookies

Google Marketing Cookies are a type of technology used to help us track the patterns and behaviour of visitors to our website. We use the data Cookies collect to understand what products are popular and which aren’t doing so well. They also allow us to see who has or hasn’t seen specific advertising and promotional material.

The data Cookies provide allow us to customise the information you see when you visit our website. We do this to enhance your customer experience so you don’t see the same adverts repeatedly.

You have the power to modify your browser settings and prevent websites from storing Cookies onto your system and not receive this tailored experience.

If you want to set your internet browser to notify you when a website attempts to install a Cookie or delete the Cookies stored on your computer, please visit www.aboutcookies.org/how-to-delete-cookies/ and follow the instructions provided.

You can opt out of this network anytime by following this link:

www.networkadvertising.org 

What security measures do we have in place?

We take measures to ensure information you provide is secured and respected with strict confidence.

We take measures to ensure information you provide is secured and respected with strict confidence.

  • Paypal

You have the option of paying with PayPal to make a one of standard credit/debit card payment. Or we accept bank transfer or card payment over the phone and in person.

Any Questions

Please write to us – Address: Elite Hot Tub Service & Maintenance, 38 Bridlebank Way, Broadwey, Weymouth, Dorset, DT3 5RA.

Emailing us – eliteservice19@outlook.co.uk

Telephoning us – Tel. 07900 522932

Hot Tub Warranty

New Hot Tubs

With the purchase of one of our new hot tubs, we provide a 5 year warranty on our Aspen rage (3 years at 100% and 2 years at 50%). On the Sunbelt range we provide a 3 year warranty (2 years at 100% and 1 year at 50%), On our Far East Spa’s we offer a 1 year warranty.

Pre Loved Hot Tubs

All our pre loved hot tubs come with 3 month warranty, this does not include the shell or cover unless otherwise agreed.

With our warranties, we give you the peace of mind that we’ll be
there for you in the unlikely event that your hot tub was to
experience any issues. We will ensure that we will offer gold
standard service when purchasing a hot tub from us, but we will
also provide you with the support in the unlikely event of an issue
after the hot tub has been delivered.

Warranty Conditions

All warranty applies to the original customer, at the original address that the spa was installed. Your warranty dose not include engineer mileage or labour, and we provide a parts warranty on all our tubs at the agreed term at time of sale. Your limited warranty dose not include the cost of shipping parts back to Elite Hot Tub Service and Maintenance or our supplier, or to an authorised repair engineer.  Customers must gain written consent from Elite Hot Tub Service and Maintenance before instructing any engineer not authorised by us.  In all cases Elite Hot Tub Service and Maintenance has the sole responsibility for determining the cause and nature of a fault.  Elite Hot Tub Service and Maintenance determination is final.

 

The customer must report any fault within 14 days to Elite Hot Tub Service and Maintenance. Our engineer will then diagnose and find the best solution for the customer to resolve the issue. If the engineer determines that any fault is not covered under the warranty, the customer will be solely responsible for the cost of any parts and the engineers onsite labour charge.

EXCLUSIONS

All warranties hereunder are void if the spa has been subject to any chemical misuse or chemical imbalances, alterations or modifications not authorised by Elite Hot Tub Services and Maintenance, attempts to repair the spa not authorised by Elite Hot Tub Services and Maintenance, incorrect use of the hot tub including but not limited to run the hot tub dry or filling the hot tub up incorrectly, electrical installation by a non-qualified electrician, ice in the hot tub, incorrect winter preparation, or commercial use. No part of the hot tub is warranted against chemical damage. This includes but is not limited to deposits of limescale on either the hot tub shell or in/on the spa components. Correct chemical use is the sole responsibility of the customer.

Hot Tub covers are not warranted against chemical burns.

The hot tub shell and components are not covered against any defects that may occur because of the customer not using the cover while the spa is not in use.

This warranty does not cover damage arising from the use of unauthorised sanitisers.

Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use.

DISCLAIMER

Elite Hot Tub Service and Maintenance will not be liable for loss of use of the hot tub, or any incidental expenses incurred because of the repair or replacement of the Hot tub. This includes but is not limited to permanent decking or surrounding, flooring, any other fixtures, chemical loss, water loss or filter loss. Elite Hot Tub Service and Maintenance will not be responsible for inadequate radio reception in relation to the spas entertainment system. Elite Hot Tub Service and Maintenance warranties are limited to the maximum amount of monies received from the customer with respect to the sale of the hot tub..

ALL WARRANTIES

All warranties apply from the date the hot tub is delivered to the customer.

Returns Policy / Order Cancellations

Order Cancellations

Subject to exceptions (see below), Elite Hot Tub Service and Maintenance are happy to cancel your order within 5 days of ordering. Deposits are non-refundable.

Non faulty return exceptions

We regret we are unable to offer an exchange or refund on custom made covers unless received damaged or faulty. This does not affect your statutory rights.

Faulty or damaged returns

Please report any damaged or faulty goods within 14 days of
receipt. Please contact us via email eliteservice19@outlook.co.uk OR Telephone 07900522932 with your order number and details of the fault or damage.